Hay.chat | AI Customer Service Automation

Making customer support sustainable for businesses without sacrificing customer experience.

Hay is a Lisbon-based AI customer service platform that helps e-commerce and SaaS companies resolve support tickets automatically.

Rather than simply answering questions, Hay connects to tools like Shopify, Zendesk, and Stripe to take real action: processing refunds, tracking orders, updating customer records. The things that eat up your team's day, handled before they reach a human.

Hay is easy to set up and train. It works with the support materials your team already uses, written in plain language rather than code or complicated flow builders. No technical background needed.

Founded in Portugal and hosted on EU infrastructure in Ireland and Amsterdam, Hay is built for businesses that care about where their data lives and how their AI makes decisions. The codebase is source-available for full transparency.

Pricing is straightforward: a flat monthly fee with AI resolutions bundled in, not billed per interaction on top of your existing tools. No per-seat fees, no surprise charges as your support improves.

https://hay.chat | 30-day free trial, no credit card required.