To lead the day-to-day retail and back-office operations of Musicmaker, ensuring an exceptional in-store experience, strong commercial performance, effective stock control, and a motivated, high-performing team. The role bridges front-of-house leadership with operational excellence, including stock, logistics, and e-commerce coordination.
Key ResponsibilitiesRetail & Customer Experience
- Lead by example on the shop floor, delivering outstanding customer service
- Maintain Musicmaker’s reputation as a best-in-class, award-winning retailer
- Drive sales performance, conversion, and average transaction value
- Ensure visual merchandising standards are consistently high
- Handle escalated customer queries professionally and effectively
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