Otonomee is an award-winning Customer Management Outsourcing company delivering scalable, tech-driven, and people-focused solutions. Founded in 2020 by Aidan and Hilary O’Shea, Otonomee challenges the traditional “big city, big building” BPO model through a nimble, remote-first approach that enables flexibility, resilience, and rapid scaling.

Certified as a B Corp since September 2023, Otonomee combines automation, data-driven insight, and human-centred service to help organisations optimise customer interactions, reduce costs, and increase efficiency — while being better for people, partners, and the planet.